Customer service

Ground Service
Training programs keep our workforce and organisation competent according to aviation requirements. The course contents are relevant and designed according to ground handling job functions. Training programs are designed to be in line with IATA’s Safety Audit for Ground Operations (ISAGO) and IATA Operational Safety Audit (IOSA) which is applicable to all ground handling companies and Airlines worldwide. The complete training records are a must, and are provided in accordance with global privacy policies. Relevant and timely training in ground handling is critical to ensure employees skills and competencies.

Flight Service
Safety is the primary purpose of a flight attendant. For a safe and pleasant inflight, all the mandatory courses are offered in flight service department.

Resource Persons

Name

Parveen Hossain



Professional title 

Deputy Manager Training (Customer Service)



Academic 

M.Sc. in Zoology  



Relevant skills 

• Instructor and Examiner of all Ground Service-related courses.

• Instructor and Examiner of SMS, DGR, HF, Aviation Security & Ramp Safety.



Approval 

• CAAB approved DGR & Aviation Security Instructor & Examiner.

• Biman CSQ approved SMS Instructor & Examiner.



Name

Zohora Rahman 



Professional title 

Manager Training (Flight Service)



Academic 

M.A(English Literature),BA(English Literature) 



Relevant skills 

• Instructor and Examiner of Aircraft type –Boeing-777- 300 ER, Boeing-787-8/9, Boeing-737-800.

• Instructor and Examiner Dangerous Goods Regulations and In-flight Security



Approval 

CAAB approved Instructor and Examiner for Aircraft type –Boeing-777-300 ER, Boeing-787-8/9, Boeing-737- 800, Dangerous Goods Regulations and Inflight Security



Name

Mariom Akter



Professional title 

Deputy Manager Training (Language)



Academic 

M.A. (Applied Linguistics & English Language Teaching) B.A. (English Literature & Language) 



Relevant skills 

• Instructor of Dangerous Goods Regulations (DGR); Aviation Security; In Flight Security; General Security Awareness Training (GSAT); English Language



Approval 

• CAAB approved DGR & Aviation Security, In Flight Security, GSAT Instructor • IATA approved Cargo Security Instructor 



Name

S M Jalal Uddin



Professional title 

Deputy Manager, Ground Service



Academic 

M. S. S 



Relevant skills 

• Instructor of Basic Ground Service, Weight & Balance, Ramp Safety and SMS-3 Course



Approval 

CAAB Approved Instructor



Name

Mohammad Mizanur Rahman



Professional title 

Assistant Manager, Ground Service



Academic 

M. Com



Relevant skills 

• Instructor and Examiner of Weight and Balance • Instructor of Ramp Safety and HF



Approval 

CAAB Approved Instructor